Shipping policy
ORDER PROCESSING
Please allow 2 business days to process your order. Expect an email within 2 business days to let you know your order is on the way!
AUSTRALIAN DOMESTIC SHIPPING
We offer flat rate shipping to all destinations within Australia.
Delivery time is 3 to 6 days depending on your location.
We ship all items from our warehouse in Melbourne, Australia.
INTERNATIONAL SHIPPING
We offer international shipping to all countries except for:
- South Korea
- Brazil
- Vietnam
We offer flat rate international shipping to all countries around the world.
Expected delivery time frame for international deliveries is 10 - 27 business days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SleepHQ is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@sleephq.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@sleephq.com.